Guest Experience Phone Specialist

White Lodging; Denver (CO); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Medical Insurance

Dental Insurance

Vision Insurance

PTO with rollover

Wellness tools

Referral bonuses

401(k) match

Healthcare concierge

Leadership development

Tuition reimbursement

Hotel discounts

More opportunities

Job summary

White Lodging seeks a Front Desk Supervisor in Denver, CO to ensure an exceptional guest experience while supporting daily operations of the Front Desk team.

You will serve as the main contact for guest requests, dispatch staff, and provide thoughtful recommendations on local services and hotel offerings. The role emphasizes service excellence, teamwork, and adaptability in a dynamic hospitality environment.

Qualifications

• Excellent communication and listening skills.
• A passion for service with a positive, can-do attitude.
• A team-player mindset and strong guest service orientation.
• Ability to adapt to any situation and manage multiple duties.
• Ability to lift, carry or move up to 10 lbs.

Responsibilities

• Answer guest calls and requests as the main point of contact.
• Dispatch appropriate staff and follow up to ensure guest satisfaction.
• Maintain knowledge of hotel services and local area to provide recommendations.
• Attend to calls in a timely, courteous and efficient manner.
• Perform other duties as assigned.

Skills

Excellent communication

Guest service

Team player

Adaptability

Phone etiquette

Lifting ability

Job description

White Lodging seeks a Front Desk Supervisor in Denver, CO to ensure an exceptional guest experience while supporting daily operations of the Front Desk team.

You will serve as the main contact for guest requests, dispatch staff, and provide thoughtful recommendations on local services and hotel offerings. The role emphasizes service excellence, teamwork, and adaptability in a dynamic hospitality environment.