Guest Experience Front Desk Supervisor

HHM Hospitality; Lone Tree (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

HHM Hotels in Lone Tree, CO seeks a Front Desk Supervisor to oversee front desk operations, greet guests, register guests, assign rooms, and balance daily transactions, ensuring service aligns with HHM standards and EarthView sustainability efforts.

The role emphasizes coaching staff, resolving complaints, maintaining clean public areas, and collaborating with management. This position offers growth toward Front Office Manager roles within HHM's network.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Responsibilities

• Interview, hire, train, schedule, coach, and support associates per HHM standards.
• Resolve guest complaints by researching issues and offering effective solutions.
• Monitor guest satisfaction scores and improve departmental service.
• Assist in lobby ambassador activities to foster guest relations.
• Oversee front office operations in absence of Front Office Manager.
• Perform bookkeeping tasks, balance accounts, and conduct audits.
• Make and confirm reservations; process payments and close guest accounts.
• Promote HHM marketing programs and brand initiatives.

Skills

Guest service

Staff coaching

Interviewing

Scheduling

Education

Associate’s or Bachelor's degree preferred

Job description

HHM Hotels in Lone Tree, CO seeks a Front Desk Supervisor to oversee front desk operations, greet guests, register guests, assign rooms, and balance daily transactions, ensuring service aligns with HHM standards and EarthView sustainability efforts.

The role emphasizes coaching staff, resolving complaints, maintaining clean public areas, and collaborating with management. This position offers growth toward Front Office Manager roles within HHM's network.