Guest Experience Supervisor

Harris Blitzer Sports Entertainment; Jersey City (NJ); On-site; USD 36,000 - 41,000; Full time

Job summary

HBSE's Loew’s Jersey Theatre guest services team is seeking a proactive Supervisor to lead a frontline staff during events. You will ensure world-class guest service, supervise greeters, ticket takers, ushers and access control, and help resolve guest concerns while maintaining safety and policy adherence.

Ideal candidates have 1–2 years of supervisory experience in live events or hospitality, strong communication skills, and the ability to work evenings and weekends in Jersey City, NJ.

Qualifications

• At least 1-2 years of supervisory experience preferred, ideally within a live event, hospitality, or customer service setting
• Demonstrated experience with customer service, team leadership, and problem-solving
• Strong verbal and written communication skills, with confidence in decision-making
• Must be over the age of 18; bilingual a plus, especially Spanish.

Responsibilities

• Team Leadership - conduct pre- and post-shift briefings, communicate event-specific details, and assign Guest Services staff to posts
• Performance Oversight - monitor staff performance, appearance, guest interaction quality, and adherence to service standards; provide coaching, feedback, and on-the-spot corrective action when necessary
• Scheduling & Coverage - coordinate and track staff break times to ensure adequate coverage across all guest areas throughout the event
• Escalation Point - serve as the first point of escalation for staff questions or operational challenges, and respond promptly to escalated guest concerns or incidents
• Access Control Oversight - oversee access control operations, ensuring wristbanding, scanning, and guest screening are performed correctly
• Guest Support - support ADA requests, including escort coordination and complex seating or access needs
• Fill In / Breakers - step into any Guest Services position as needed during any point of the event to ensure smooth, uninterrupted coverage

Skills

Supervisory experience

Customer service

Team leadership

Problem-solving

Bilingual (Spanish)

Job description

HBSE's Loew’s Jersey Theatre guest services team is seeking a proactive Supervisor to lead a frontline staff during events. You will ensure world-class guest service, supervise greeters, ticket takers, ushers and access control, and help resolve guest concerns while maintaining safety and policy adherence.

Ideal candidates have 1–2 years of supervisory experience in live events or hospitality, strong communication skills, and the ability to work evenings and weekends in Jersey City, NJ.