Guest Experience Supervisor

Plazahotelelpaso; Kansas City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

HHM Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest service excellence, and uphold brand standards. You will train and coach associates, handle reservations, check-ins, check-outs, and resolve guest issues to boost satisfaction and repeat stays.

Responsibilities include balancing accounts, promoting marketing programs, and staying aligned with HHM EarthView sustainability guidelines while working on-site across shifts.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1–3 years of related front desk or supervisory experience.

Responsibilities

• Oversee daily front desk operations and staff to meet brand standards.
• Address guest complaints with careful investigation and solutions.
• Maintain guest satisfaction and drive repeat stays.
• Greet guests, check in/out, and assign rooms.
• Balance accounts and perform cash handling tasks.
• Support promotional marketing programs and events.

Skills

Guest service leadership

Team supervision

Interview & training

Conflict resolution

Reservations & cash handling

Brand standards adherence

Education

Associate’s or Bachelor’s degree preferred

Job description

HHM Hotels is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure guest service excellence, and uphold brand standards. You will train and coach associates, handle reservations, check-ins, check-outs, and resolve guest issues to boost satisfaction and repeat stays.

Responsibilities include balancing accounts, promoting marketing programs, and staying aligned with HHM EarthView sustainability guidelines while working on-site across shifts.