Front Desk Supervisor - Lead Guest Service & Team Growth

Concord Hospitality Enterprises; East Rutherford (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) program with company match

Tuition assistance

Discounted room rates

Training, development, and career ADV

Job summary

Concord Hospitality is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding Concord standards. You will be at the hub of guest interaction, ensuring smooth arrivals, stays, and departures, and you will coach and motivate colleagues to maintain high service levels.

This role offers growth opportunities, with many supervisors advancing to Assistant General Manager in a few years.

Qualifications

• High school diploma or equivalent; hospitality or supervisory experience preferred.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.
• Commitment to delivering outstanding guest service.

Responsibilities

• Provide the highest quality of service to guests at all times.
• Check guests in and out efficiently and in a friendly manner.
• Handle guest mail and messages with professionalism and accuracy.
• Maintain thorough knowledge of hotel staff, room locations, rates, amenities, and selling strategies.
• Take reservations and manage room blocks and special requests.
• Answer switchboard calls following proper telephone etiquette standards.
• Monitor room availability and assist AGM/GM with yield management and restrictions.
• Handle guest safe deposits per established procedures.
• Keep the lobby and desk area clean and presentable.
• Maintain thorough knowledge of emergency and security procedures.

Skills

Leadership

Communication

Multitasking

Detail-oriented

Customer service

Education

High School Diploma

Job description

Concord Hospitality is seeking a Front Desk Supervisor to lead the front desk team in delivering exceptional guest service while upholding Concord standards. You will be at the hub of guest interaction, ensuring smooth arrivals, stays, and departures, and you will coach and motivate colleagues to maintain high service levels.

This role offers growth opportunities, with many supervisors advancing to Assistant General Manager in a few years.