Guest Experience Supervisor

Hyatt; Escondido (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

Hyatt Vacation Ownership in Escondido, CA is seeking a Guest Services Supervisor to oversee the front desk team and ensure exceptional owner/guest service. You will respond to questions, manage reservations, and coordinate special services to meet guest needs.

You will train staff, model Hyatt standards, and maintain a welcoming, inclusive guest experience for all visitors.

This role requires flexibility to work evenings, weekends, and holidays as needed by hotel operations.

Qualifications

• Flexible scheduling to include evenings, weekends and holidays.
• Customer service orientation and strong interpersonal skills.
• Professional, pleasant demeanor and appearance.

Responsibilities

• Develop/maintain positive working relationships; support team to reach common goals.
• Welcome and acknowledge guests; anticipate and address service needs; assist individuals with disabilities; thank guests.
• Speak clearly and professionally; prepare and review documents; answer phones with proper etiquette.
• Ensure adherence to quality standards; protect company assets; report accidents and unsafe conditions.
• Enter and locate information using computers/POS systems.
• Stand or walk for extended periods; lift/carry up to 10 pounds as needed.
• Perform other duties as assigned.

Skills

Flexible schedule

Customer service

Professional demeanor

Job description

Hyatt Vacation Ownership in Escondido, CA is seeking a Guest Services Supervisor to oversee the front desk team and ensure exceptional owner/guest service. You will respond to questions, manage reservations, and coordinate special services to meet guest needs.

You will train staff, model Hyatt standards, and maintain a welcoming, inclusive guest experience for all visitors.

This role requires flexibility to work evenings, weekends, and holidays as needed by hotel operations.