Sales & Guest Experience Concierge

Hyatt Vacation Club at The Welk; Escondido (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a guest-focused coordinator in Escondido, CA to welcome guests arriving for sales presentations or visiting the gallery. You will greet, assist with refreshments, and ensure a comfortable waiting experience while coordinating tours and updating reports.

You will also manage leads, align tour availability with front desk and sales teams, and support guests with bookings and experiences.

Responsibilities

• Meet and greet guests for scheduled sales presentations or the sales gallery.
• Provide refreshments to guests while they wait for presentations.
• Assign guests to proper Sales Executive and track/report line rotation.
• Award premiums to guests upon completion of presentations and track delivery.
• Maintain neat, stocked common gallery areas with hospitality items.
• Manage input of direct tours and tour wave availability; handle bookings/reschedules/cancellations.
• Reconcile package and direct tour leads in the computer system.
• Communicate updated tour availability to Sales Front Desk, Marketing Executives, and Tour Brokers.
• Contact preview package customers by phone to confirm arrival dates and expectations.
• Coordinate dining reservations, golf tee times, and activities as needed.
• Cross-reference information across systems to meet customer needs.
• Report accidents, injuries, and unsafe conditions to management.
• Follow company policies; maintain professional appearance; protect assets.
• Welcome and acknowledge guests; anticipate service needs; close with appreciation.
• Communicate clearly by phone; maintain professional etiquette.
• Develop positive working relationships and respond to colleagues’ concerns.
• Comply with quality assurance standards.

Skills

Guest services

Hospitality

Communication

Job description

Hyatt Vacation Ownership is seeking a guest-focused coordinator in Escondido, CA to welcome guests arriving for sales presentations or visiting the gallery. You will greet, assist with refreshments, and ensure a comfortable waiting experience while coordinating tours and updating reports.

You will also manage leads, align tour availability with front desk and sales teams, and support guests with bookings and experiences.