Guest Experience & Front Desk Leader

Hyatt; Escondido (CA); On-site; USD 70,000 - 75,000; Full time

Job summary

Hyatt Vacation Ownership is seeking a Guest Services/Front Desk Coordinator in Escondido, CA. This exempt, salaried role supports property operations and ensures top-tier hospitality and service levels throughout the guest journey.

The role focuses on managing guest inquiries, directing guests, tracking service issues, and upholding safety and loss prevention policies while maintaining exceptional customer service across shifts.

Qualifications

• High school diploma or GED; 1 year experience in guest services/front desk.
• Or 2-year degree in Hotel/Restaurant Management or related major; no work experience required.

Responsibilities

• Manage guest services and front desk operations; lead and support staff.
• Direct guests within the lobby and handle flow of questions.
• Track and resolve service issues; ensure high levels of hospitality.
• Support adherence to safety, loss prevention, and policies.
• Provide exceptional customer service and coaching as needed.
• Perform front desk duties during peak times and assist in HR activities.

Skills

Guest services

Front desk operations

Communication skills

Education

High school diploma or GED

2-year degree in hospitality/business

Job description

Hyatt Vacation Ownership is seeking a Guest Services/Front Desk Coordinator in Escondido, CA. This exempt, salaried role supports property operations and ensures top-tier hospitality and service levels throughout the guest journey.

The role focuses on managing guest inquiries, directing guests, tracking service issues, and upholding safety and loss prevention policies while maintaining exceptional customer service across shifts.