Guest Experience & Studio Growth Leader

WellBiz Brands, Inc.; Frisco (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Dental Insurance

Paid Time Off (PTO)

Free massage therapy services

Thriving workplace culture

Job summary

Elements Massage studio in Frisco, TX, part of WellBiz Brands, is seeking a Guest Experience Manager to lead guest services, drive studio performance, and deliver an exceptional client experience while supporting sales growth and strong member retention.

You will coach team members, monitor sales, and uphold service standards across memberships and retail, ensuring a positive culture and consistent guest experiences.

Qualifications

• Proven leadership experience in hospitality, wellness, or retail management.
• Strong sales background with the ability to train and motivate teams to achieve goals.
• Excellent communication, problem-solving, and organizational skills.
• Passion for delivering outstanding client experiences.

Responsibilities

• Drive studio results by monitoring sales, analyzing trends, and implementing best practices.
• Achieve and exceed monthly and annual membership and revenue goals.
• Develop and lead strategies to improve client satisfaction and loyalty.
• Train, motivate, and support Wellness Membership Advisors (WMAs) and Service Providers.
• Foster a positive culture through ongoing coaching, accountability, and recognition.
• Collaborate with Studio Owners/Operators on strategic initiatives to ensure service standards and brand guidelines are met.
• Carry out other responsibilities as assigned by Studio Owners and/or Operators.

Job description

Elements Massage studio in Frisco, TX, part of WellBiz Brands, is seeking a Guest Experience Manager to lead guest services, drive studio performance, and deliver an exceptional client experience while supporting sales growth and strong member retention.

You will coach team members, monitor sales, and uphold service standards across memberships and retail, ensuring a positive culture and consistent guest experiences.