Sales Manager / Guest Experience Manager

WellBiz Brands, Inc.; Frisco (TX); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive pay and bonus structure

Dental Insurance

Paid Time Off (PTO)

Free massage therapy services

Thriving workplace culture

Job summary

Elements Massage studio in Frisco, TX, part of WellBiz Brands, is seeking a Guest Experience Manager to lead guest services, drive studio performance, and deliver an exceptional client experience while supporting sales growth and strong member retention.

You will coach team members, monitor sales, and uphold service standards across memberships and retail, ensuring a positive culture and consistent guest experiences.

Qualifications

• Proven leadership experience in hospitality, wellness, or retail management.
• Strong sales background with the ability to train and motivate teams to achieve goals.
• Excellent communication, problem-solving, and organizational skills.
• Passion for delivering outstanding client experiences.

Responsibilities

• Drive studio results by monitoring sales, analyzing trends, and implementing best practices.
• Achieve and exceed monthly and annual membership and revenue goals.
• Develop and lead strategies to improve client satisfaction and loyalty.
• Train, motivate, and support Wellness Membership Advisors (WMAs) and Service Providers.
• Foster a positive culture through ongoing coaching, accountability, and recognition.
• Collaborate with Studio Owners/Operators on strategic initiatives to ensure service standards and brand guidelines are met.
• Carry out other responsibilities as assigned by Studio Owners and/or Operators.

Job description

The Guest Experience Manager is responsible for leading guest services and driving overall studio performance. This role is focused on delivering an exceptional client experience while ensuring sales growth, strong member retention, and a motivated, high-performing team.

Elements Massage® Studio Manager Benefits

• Competitive pay and bonus structure
• Dental Insurance
• Paid Time Off (PTO)
• Free massage therapy services
• Thriving workplace culture

Studio Sales Performance

• Drive studio results by monitoring sales, analyzing trends, and implementing best practices.
• Achieve and exceed monthly and annual membership and revenue goals.

Member Retention

• Develop and lead strategies to improve client satisfaction and loyalty.
• Proactively address concerns to strengthen long-term relationships and retention rates.

Training & Coaching

• Train, motivate, and support Wellness Membership Advisors (WMAs) and Service Providers.
• Ensure team confidence in presenting memberships, service enhancements, and retail products.

Staffing & Team Leadership

• Support hiring, onboarding, and scheduling to maintain strong coverage.
• Foster a positive culture through ongoing coaching, accountability, and recognition.

Operational Excellence

• Collaborate with Studio Owners/Operators on strategic initiatives.
• Ensure service standards, policies, and brand guidelines are consistently met.

Additional Duties

• Carry out other responsibilities as assigned by Studio Owners and/or Operators.
• Proven leadership experience in hospitality, wellness, or retail management.
• Strong sales background with the ability to train and motivate teams to achieve goals.
• Excellent communication, problem-solving, and organizational skills.
• Passion for delivering outstanding client experiences.

©2024 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ETM. Elements Massage® + design are registered trademarks owned by ETM.