Guest Experience & Store Operations Lead

Five Below Inc; Town of Middleton (WI); On-site; USD 15,000 - 22,000; Part time

Job summary

Five Below is seeking a capable multi‑tasking manager to join our Middleton, Wisconsin store team. This hourly role supports store operations, oversees crew, trains staff, and drives customer service excellence on the floor and at the cash register.

You will open/close the store, manage cash, assist with receiving and merchandising, and partner with the leadership team to elevate guest experiences while maintaining a WOW workplace. 18+ and one year management experience preferred.

Qualifications

• High School Graduate or equivalent
• College experience preferred

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Skills

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Calm under pressure

18+ years old

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable multi‑tasking manager to join our Middleton, Wisconsin store team. This hourly role supports store operations, oversees crew, trains staff, and drives customer service excellence on the floor and at the cash register.

You will open/close the store, manage cash, assist with receiving and merchandising, and partner with the leadership team to elevate guest experiences while maintaining a WOW workplace. 18+ and one year management experience preferred.