Guest Experience & Store Operations Lead

Five Below; Corbin (KY); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below in the United States is offering an hourly management-based role at starting pay of $11.50 per hour. The position involves supervising crew, ensuring top-notch customer service, opening/closing the store, and training associates to uphold company standards.

Responsibilities include cash handling, stock organization, merchandising, and daily operations oversight. The role requires 18+ and flexibility, including weekends; benefits and advancement opportunities are described on the

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership experience

Communication skills

Multitasking

Creativity

Pressure management

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in the United States is offering an hourly management-based role at starting pay of $11.50 per hour. The position involves supervising crew, ensuring top-notch customer service, opening/closing the store, and training associates to uphold company standards.

Responsibilities include cash handling, stock organization, merchandising, and daily operations oversight. The role requires 18+ and flexibility, including weekends; benefits and advancement opportunities are described on the