Guest Experience Specialist, Vacation Rentals

Better Talent; Tallahassee (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement benefits

Job summary

Sun Palace Vacations seeks a Guest Service Agent to ensure guests have an exceptional stay. You will be the primary contact for inquiries, respond with empathy, and coordinate with local teams to manage maintenance and tasks.

Your duties include reporting issues, staying organized, and using our systems to keep thorough records of guest interactions, ensuring memorable experiences and strong service across the property.

Qualifications

• Minimum of 2 years of experience in hotel, vacation rental, or property management.
• At least 1 year of customer service experience.
• High School Diploma or GED required.

Responsibilities

• Answer calls, emails, and texts from guests and team members.
• Communicate updates to guests and local staff.
• Coordinate with property management for maintenance tasks.
• Respond to guest concerns with empathy and warmth.
• Troubleshoot common guest issues and provide answers using system resources.
• Maintain detailed records of communications and actions in the system.

Skills

Guest relations

Verbal communication

Written communication

Microsoft Office

Time management

Customer service

Typing 50–60 WPM

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sun Palace Vacations seeks a Guest Service Agent to ensure guests have an exceptional stay. You will be the primary contact for inquiries, respond with empathy, and coordinate with local teams to manage maintenance and tasks.

Your duties include reporting issues, staying organized, and using our systems to keep thorough records of guest interactions, ensuring memorable experiences and strong service across the property.