Guest Experience Specialist for Vacation Rentals

Better Talent; Lorida (FL); On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Annual Bonus

Paid time off

Health insurance

Retirement benefits

HSAs / FSAs

Life insurance

Job summary

Sun Palace Vacations is seeking a Guest Service Agent to ensure guests have an exceptional stay. You will be the primary contact, respond to inquiries, and coordinate with the local team. Strong communication and organizational skills are essential to manage guest interactions and maintenance tasks.

Responsibilities include handling calls, emails, and texts, reporting issues, and maintaining detailed activity records. Shifts run 8am–6pm, five days a week, with nights/weekends possible.

Qualifications

• Minimum 2 years in hotel, vacation rental, or property management guest relations.
• At least 1 year of customer service experience.
• Strong verbal and written communication; organized and reliable.
• Typing speed 50–60 WPM; proficient with MS Office.

Responsibilities

• Answer calls, emails, and texts from guests and team members.
• Provide timely updates and coordinate with local shop teams.
• Report, assign, and schedule maintenance tasks with the property team.
• Address guest concerns with empathy and warmth; troubleshoot issues.
• Maintain detailed records of communications and actions in the system.

Skills

Customer service

Communication

Time management

Typing 50-60 wpm

Education

High School Diploma or GED

Some college coursework

Tools

Microsoft Office

Job description

Sun Palace Vacations is seeking a Guest Service Agent to ensure guests have an exceptional stay. You will be the primary contact, respond to inquiries, and coordinate with the local team. Strong communication and organizational skills are essential to manage guest interactions and maintenance tasks.

Responsibilities include handling calls, emails, and texts, reporting issues, and maintaining detailed activity records. Shifts run 8am–6pm, five days a week, with nights/weekends possible.