Guest Experience Specialist - Vacation Rentals

Better Talent by Laveer & Co.; Orange Beach (AL); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Dental insurance

Vision insurance

Retirement benefits

Gym memberships or discounts

Job summary

A professional vacation rental management company is seeking a Guest Services Agent in Orange Beach, Alabama. This full-time role requires excellent communication skills to ensure guests enjoy exceptional service and addresses any concerns promptly. Responsibilities include managing reservation inquiries and coordinating maintenance tasks. Candidates should possess a high school diploma and customer service experience. An hourly rate of $18.00 to $20.00 is offered along with a comprehensive benefits package including paid time off and health insurance.

Qualifications

• Strong communication skills and ability to address guest concerns.
• Availability to work weekends and evenings.
• Prior customer service experience is required.

Responsibilities

• Answer calls, emails, and texts directed to the guest services team.
• Create, update, and respond to reservation inquiries.
• Report and schedule maintenance tasks.

Skills

Customer service skills

Strong computer skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Google Suite

Job description

A professional vacation rental management company is seeking a Guest Services Agent in Orange Beach, Alabama. This full-time role requires excellent communication skills to ensure guests enjoy exceptional service and addresses any concerns promptly. Responsibilities include managing reservation inquiries and coordinating maintenance tasks. Candidates should possess a high school diploma and customer service experience. An hourly rate of $18.00 to $20.00 is offered along with a comprehensive benefits package including paid time off and health insurance.