Hybrid Guest Relations Agent – Luxury Vacation Rentals

Better Talent; Orange Beach (AL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

PTO and Sick Days

Health, Dental, Vision insurance

401(k) with company match

Job summary

Liquid Life Vacation Rentals in Orange Beach, AL is seeking a Hybrid Guest Relations Agent for a full-time, on-site role. You will blend sales-focused reservation support with guest care to create memorable vacation experiences from booking to checkout.

You will work with multiple departments to ensure exceptional service, handling reservations, questions, and special requests while maintaining a guest-first approach in a fast-paced environment.

Qualifications

• Previous experience in hospitality, guest services, reservations, customer service, or vacation rentals preferred.
• Strong written and verbal communication skills.
• Comfortable using apps, software systems, phones, and computers daily.

Responsibilities

• Assist guests with booking reservations by phone, email, chat, and text messaging.
• Answer questions regarding property features, amenities, rates, policies, and local area information.
• Modify, extend, move, or cancel reservations accurately while following company policies and procedures.
• Communicate with guests prior to arrival to confirm reservation details and deliver a seamless check-in experience.
• Serve as a primary point of contact for guests throughout their stay, providing prompt, professional, and hospitality-driven communication.
• Coordinate with Housekeeping and Maintenance teams to ensure properties are guest-ready and guest concerns are resolved quickly.
• Handle guest concerns, complaints, and service recovery situations with professionalism and empathy.

Skills

Customer service

Communication

Multitasking

Problem solving

Attention to detail

Education

High school diploma

Tools

CRM systems

Job description

Liquid Life Vacation Rentals in Orange Beach, AL is seeking a Hybrid Guest Relations Agent for a full-time, on-site role. You will blend sales-focused reservation support with guest care to create memorable vacation experiences from booking to checkout.

You will work with multiple departments to ensure exceptional service, handling reservations, questions, and special requests while maintaining a guest-first approach in a fast-paced environment.