Guest Experience Specialist - Weekend Shifts

Better Talent by Laveer & Co.; Carolina Beach (NC); On-site; USD 22,041 - 23,419; Full time

Benefits offered by this job

Paid time off

Health insurance

Life insurance

Vision insurance

Dental insurance

Job summary

A vacation rental management company in Carolina Beach seeks a Guest Services Agent to provide exceptional customer service to guests. Responsibilities include answering inquiries, troubleshooting issues, and collaborating with the property management team to ensure a seamless experience. Ideal candidates should have customer service experience and strong communication skills. The role requires weekend work and offers an hourly rate of $16.00 - $17.00 along with various benefits including health insurance and paid time off.

Qualifications

• At least 1 year of customer service experience.
• Strong Windows desktop navigation skills.
• Reliable transportation to and from work.

Responsibilities

• Answering calls, emails, and texts directed to the guest services team.
• Communicating updates and issues to in-house guests and team members.
• Maintaining detailed records of communication within system notes.

Skills

Customer service experience

Strong verbal and written communication skills

Microsoft Office Suite

Time management

Attention to detail

Typing speed of 50-60 WPM

Education

High School Diploma or GED

Job description

A vacation rental management company in Carolina Beach seeks a Guest Services Agent to provide exceptional customer service to guests. Responsibilities include answering inquiries, troubleshooting issues, and collaborating with the property management team to ensure a seamless experience. Ideal candidates should have customer service experience and strong communication skills. The role requires weekend work and offers an hourly rate of $16.00 - $17.00 along with various benefits including health insurance and paid time off.