Guest Experience Specialist, The Westin Monache

Mammoth Mountain; Mammoth Lakes (CA); Presencial; USD 29.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Ski passes for dependents and access

Discounts on lessons

Friends and Family vouchers

Retail & Food discounts

Equipment rental discounts

401k with company match

Healthcare

Dental

Vision

PTO for benefit eligible employees

Marriott discounts

Descripción de la vacante

The Westin Monache in Mammoth Lakes, CA seeks an on-site Experience Specialist to serve as a concierge for elite guests and a hub for resort questions and needs. You will create meaningful connections, deliver brand-aligned service, and empower others to elevate guest experiences while promoting wellness through the hotel program.

Role focuses on collaboration, professional communication, and flexible scheduling to meet peak occupancy.

Formación

• High School or equivalent education required.
• Hospitality experience preferred but not essential; 1-2 years in luxury front desk or concierge is a plus.
• Strong interpersonal and problem‑solving skills.
• Professional communication across phone, email, text, and internal chat.
• Experience with Lightspeed, GXP or Micros is beneficial.
• MS Office (Word, Excel) skills expected.
• Must project courtesy and professionalism in every interaction.
• Ability to collaborate across departments and support team success.

Responsabilidades

• Serve as on-property point of contact for a subset of loyal guests, including Marriott Bonvoy elites.
• Create emotional connections and deliver personalized service following brand pillars.
• Maintain guest wellness by aligning hotel experience with the six pillars.
• Use discretion to make guest-impacting decisions and request support as needed.
• Assist management with training new hires and serve as a main contact for team members.
• Foster a collaborative culture and well-being in daily hotel service delivery.

Conocimientos

Interpersonal skills

Strong communication

Problem solving

Team collaboration

Multitasking

Professional communication

Educación

High school diploma or equivalent

Herramientas

Lightspeed

GXP

Micros

Microsoft Office

Descripción del empleo

Year Round

LIVE THE DREAM. Work here. Play here.

The mountains are calling.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• The Westin Experience Specialist serves as an on-property point of contact for a subset of loyal guests-starting with, at the minimum, all Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite guests with upcoming reservations.
• Create emotional connections with guests by being a "one stop shop" for all Resort questions, requests, and needs.
• Recognizing Marriott Bonvoy Elite members and delivering personalized service, the Westin Experience Specialist is specifically tasked with activating our positioning and our core brand pillars of well-being.
• Enables our guests to maintain their wellness routine when traveling, by activating the hotel experience around the six pillars.
• The Westin Experience Specialist is empowered to use their discretion and good judgment to make decisions that impact the guest experience, and given the authority to request support from other team members within the hotel (both guest contact and non-guest contact positions).
• Assist management with raining new hires and being the main point of contacts for fellow team members.
• An important part of the Westin Experience Specialist's role is the collaborative spirit that supports a culture of service and infuses well-being into daily delivery of hotel services.

Requirements

• High School or equivalent education required
• Hospitality experience preferred but not essential. Preferred 1-2 years of previous Front Desk Agent or concierge experience at Luxury property or similar.
• Strong interpersonal and problem‑solving skills
• Ability to communicate via phone, email, text, instant message, and fax, and manage communications in cooperation with peers using proper business‑level language skills
• Lightspeed, GXP and Micros experience beneficial
• Marriott Brand and/or Alterra Mountain Company experience beneficial
• Must possess strong computer skills including Microsoft Office, Word, Excel
• A strong spirit of collaboration; willing to see others succeed and to share successes across diverse teamsApplicant should enjoy being with people, conveying an authentic generosity of spirit and displaying a positive attitude and an openness to feedback
• Applicant should always project an image of courtesy and of professionalism
• Excellent communication skills including verbal and written, the ability to speak, read, write and understand the primary language used in the workplace.
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values.
• Collaborate with other departments and other team members
• Communicate in a professional manner with all other associates, management, owners and guests.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
• Flexible schedule in order to meet demands of hotel occupancy
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority.
• Efficient communication and detail‑oriented organization skills; ability to handle multiple tasks at once and follow-up whenever needed

Hourly pay rate: $21.00 to $25.00