Guest Experience Specialist, The Westin Monache

Alterra Mountain Company; United States; On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Ski passes for dependents

Lesson discounts

Friends and Family vouchers

Retail & Food discount

Equipment Rental discount

401k with company match

Healthcare

Dental

Vision

PTO for benefit eligible employees

Hotel discounts

Job summary

The Westin Monache in Mammoth Lakes is seeking an Experience Specialist to act as a primary guest contact for elite Marriott Bonvoy members, coordinating requests and delivering a personalized stay.

You will work with multiple departments to ensure well-being pillars are activated and guest needs are met, while supporting training and collaboration across the team.

Qualifications

• High school diploma or equivalent required.
• Hospitality experience preferred but not essential.

Responsibilities

• Serve as on-property contact for Marriott Bonvoy Elite guests and others.
• Activate well-being pillars in guest experience.
• Assist management with training new hires and coordinating team members.
• Collaborate with departments to deliver professional guest service.
• Maintain professional communication across channels.

Skills

Interpersonal skills

Communication

Leadership

Collaboration

Flexible schedule

Education

High school diploma or equivalent

Tools

Lightspeed

GXP

Micros

Microsoft Office

Job description

Year Round LIVE THE DREAM. Work here. Play here. The mountains are calling. NOTE: This position is located in Mammoth Lakes, California. Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn’t it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide

Offers of employment may be contingent upon successful completion of a background investigation.

Job Overview

A little about this position: The Westin Experience Specialist serves as an on-property point of contact for a subset of loyal guests—starting with, at the minimum, all Marriott Bonvoy Platinum Elite, Titanium Elite and Ambassador Elite guests with upcoming reservations. Create emotional connections with guests by being a “one stop shop” for all Resort questions, requests, and needs. Recognizing Marriott Bonvoy Elite members and delivering personalized service, the Westin Experience Specialist is specifically tasked with activating our positioning and our core brand pillars of well-being. Enables our guests to maintain their wellness routine when traveling, by activating the hotel experience around the six pillars. The Westin Experience Specialist is empowered to use their discretion and good judgment to make decisions that impact the guest experience, and given the authority to request support from other team members within the hotel (both guest contact and non-guest contact positions). Assist management with raining new hires and being the main point of contacts for fellow team members. An important part of the Westin Experience Specialist's role is the collaborative spirit that supports a culture of service and infuses well-being into daily delivery of hotel services.

Requirements

• High School or equivalent education required
• Hospitality experience preferred but not essential
• Preferred 1-2 years of previous Front Desk Agent or concierge experience at Luxury property or similar
• Strong interpersonal and problem-solving skills
• Ability to communicate via phone, email, text, instant message, and fax, and manage communications in cooperation with peers using proper business-level language skills
• Lightspeed, GXP and Micros experience beneficial
• Marriott Brand and/or Alterra Mountain Company experience beneficial
• Must possess strong computer skills including Microsoft Office, Word, Excel
• A strong spirit of collaboration; willing to see others succeed and to share successes across diverse teams
• Applicant should enjoy being with people, conveying an authentic generosity of spirit and displaying a positive attitude and an openness to feedback
• Applicant should always project an image of courtesy and of professionalism
• Excellent communication skills including verbal and written, the ability to speak, read, write and understand the primary language used in the workplace
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values
• Collaborate with other departments and other team members
• Communicate in a professional manner with all other associates, management, owners and guests
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve
• Flexible schedule in order to meet demands of hotel occupancy
• Strong leadership, communication, and influencing skills to engage others without requiring direct authority
• Efficient communication and detail-oriented organization skills; ability to handle multiple tasks at once and follow-up whenever needed

Hourly pay rate: $21.00 to $25.00

Working in the iconic mountains of California is a dream we want to help you achieve and it all starts here. There is typically an array of positions available, falling into either the seasonal or full-time/year-round categories. So, whether you are looking to start a career or spend a season with us, we've got an opening that's right for you.

About Mammoth

Mammoth offers exciting, equal-opportunity employment options for job seekers looking for a rewarding work experience in the ski resort and hospitality industry. We take pride in the mountain lifestyle. Skiing, snowboarding, hiking, biking and much more are at your fingertips at our destinations. The company owns and operates a variety of resort businesses including recreation, hospitality, real estate development, food and beverage and retail. Specific businesses owned and operated by Mammoth Mountain include Mammoth Mountain Ski Area, June Mountain, Tamarack Lodge and Resort, Mammoth Snowmobile Adventures, Mammoth Mountain Bike Park, and the Mammoth Mountain Inn. Mammoth Mountain also operates The Westin Monache, Juniper Springs Resort, the Village Lodge and Sierra Star Golf Course in Mammoth Lakes, California.

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