Bellperson/Valet, The Westin Monache - Summer

Mammoth Mountain; Mammoth Lakes (CA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free season pass

Lesson discounts

Friends & family vouchers

Retail discount

Equipment rental discount

401k with match

Healthcare

Dental

Vision

PTO

Marriott discounts

Background check

Job summary

The Westin Monache in Mammoth Lakes, CA is seeking a Seasonal Guest Services associate to provide a warm welcome, assist guests with luggage, and guide them to check-in while delivering the Mammoth Way service standard.

You will work closely with front desk and valet teams, coordinate shuttle requests, keep lobby areas pristine, and share local tips about the ski area. Benefits include a free season pass, discounts on lessons, and 401k matching.

Qualifications

• Minimum of 2 years guest service, public relations or sales experience.
• Strong interpersonal and problem-solving skills.
• Ability to multi-task in a high-volume setting.
• Marriott experience beneficial.
• 1 year of previous Bell/Valet experience at a luxury full-service resort preferred.
• Must hold a valid driver's license in good standing.

Responsibilities

• Provide a pivotal first impression, setting the tone for the guest/owner experience.
• Extend a warm and friendly greeting to all arriving and departing guests/owners.
• Open vehicle doors upon arrival to the property.
• Offer luggage assistance and guide the guest to the front desk for check in.
• Assist guest to their rooms and extend knowledge of the property, town and ski area.
• Assist guests with valet parking. Provide guests with valet services.
• Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor.
• Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle. Pack vehicle efficiently.
• Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage.
• Provide shuttle service to guests within our town limits in all road conditions.
• Maintain cleanliness of lobby, bell closet, garage and front drive.
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values.
• Collaborate with other departments and other team members.
• Communicate in a professional manner with all other associates, management, owners and guests.
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve.
• Candidate is to act with integrity and comply with all company policies and procedures.

Skills

Guest service

Public relations

Sales experience

Interpersonal skills

Problem-solving

Multi-tasking

Education

High school diploma or equivalent

Job description

Seasonal

LIVE THE DREAM. Work here. Play here.

NOTE: This position is located in Mammoth Lakes, California.

Did you know that, as part of your employment at The Westin Monache, you receive a free season pass, including free access to all other Alterra resorts? Grin inducing, isn't it?

More about the benefits and perks of your adventure here:

• Ski passes for dependents (spouse/child(ren)/domestic partners) includes free skiing at other Alterra Resorts
• Discounts on ski/snowboarding lessons
• Friends and Family vouchers
• Retail & Food discount
• Equipment Rental discount
• 401k with company match
• Healthcare
• Dental
• Vision
• PTO for benefit eligible employees
• Associates as well as their family and friends, are eligible to receive discounts on Marriott hotels worldwide
• Offers of employment may be contingent upon successful completion of a background investigation.

A Little About This Position

• Provide a pivotal first impression, setting the tone for the guest/owner experience
• Extend a warm and friendly greeting to all arriving and departing guests/owners
• Open vehicle doors upon arrival to the property
• Offer luggage assistance and guide the guest to the front desk for check in
• Assist guess to their rooms and extend knowledge of the property, town and ski area
• Assists guests with valet parking. Provide guests with valet services
• Collaborate with front desk to ensure all luggage, shuttle and vehicle requests are fulfilled in a timely and effective manor
• Contribute to the effectiveness of the check-out process by transporting guest luggage from the room to guest vehicle. Pack vehicle efficiently
• Safely and orderly park guest vehicles while ensuring documentation of any pre-existing vehicle damage
• Provide shuttle service to guests within our town limits in all road conditions
• Maintain cleanliness of lobby, bell closet, garage and front drive
• Positively and professionally respond to manager/supervisor requests to complete tasks assigned in accordance to Westin/Marriott Brand standards and Mammoth Way values
• Collaborate with other departments and other team members
• Communicate in a professional manner with all other associates, management, owners and guests
• Candidates should enjoy public interaction and display a positive attitude with a willingness to serve
• Candidate is to act with integrity and comply with all company policies and procedures

Requirements

Education:

• High School Diploma or equivalent

Experience

• Minimum of 2 years guest service, public relations or sales experience
• Strong interpersonal and problem-solving skills
• Ability to multi-task in a high-volume setting
• Marriott experience beneficial
• 1 year of previous Bell/Valet experience at a luxury full-service resort preferred
• Ability to effectively present information in a one-on-one setting or in a group
• Must be at least 18 years of age
• Must hold a valid driver's license in good standing

Hourly pay rate: $17 plus tips