Guest Experience Specialist - Server & Bartender

Hilton Garden Inn Miami Airport West; Miami (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Healthcare Insurance (Medical, Dental,

Job summary

Hilton Garden Inn Miami Airport West is hiring a bartender/server to deliver fast, knowledgeable food and beverage service in a hotel setting. You will serve guests with superior hospitality, manage seating, and maintain a clean station throughout shifts.

The role involves taking orders, processing via POS, coordinating with kitchen, and ensuring guest satisfaction while upselling specials and desserts. Benefits include comprehensive health coverage, retirement plan, and growth opportunities.

Responsibilities

• Sets upside station and performs assigned side work
• Provides immediate attention to guests upon arriving
• Distributes menus and answers questions
• Informs guests of specials and explains menu items
• Fills glasses with water and removes unneeded settings
• Takes beverages and food orders
• Process orders to P.O.S. and inform kitchen of any special cooking instructions
• Serves meals in sequence of courses
• Assembles plates on trays accordingly and procures condiment items as necessary
• Serves food, places plates in front of each guest, serving from the left
• Offers special items such as fresh ground pepper, extra sauces, etc.
• Checks back with diners as soon as they taste the food
• Refills beverages and water and replenishes bread or any other item as needed
• Removes dirty dishes, from right
• Informs Manager of any guest’s comments concerning the meal
• Offers desserts, coffee, and after dinner drinks
• Removes any unneeded settings including bread and butter
• Keeps a close watch on his/her tables
• Verifies accuracy of guest check
• Presents check and answers questions concerning charges
• Acknowledge guests as they leave in a friendly and professional manner
• Resets tables promptly and checks underneath, on and around table and chairs
• Performs assigned side work, and other projects as required
• Ensures that station is completely neat and properly set

Job description

Hilton Garden Inn Miami Airport West is hiring a bartender/server to deliver fast, knowledgeable food and beverage service in a hotel setting. You will serve guests with superior hospitality, manage seating, and maintain a clean station throughout shifts.

The role involves taking orders, processing via POS, coordinating with kitchen, and ensuring guest satisfaction while upselling specials and desserts. Benefits include comprehensive health coverage, retirement plan, and growth opportunities.