Guest Experience Server

Resorts World Miami Hilton; Miami (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

Resorts World Miami Hilton in Florida seeks a courteous server to greet guests, take and relay orders, and deliver meals with accuracy and efficiency. The role requires knowledge of menu items, beverages, and POS procedures to ensure smooth operation and guest satisfaction.

Applicants should have a high school diploma and 6 months to 1 year of serving experience, with a strong emphasis on guest relations and etiquette. Hilton guidelines will govern all responsibilities and service standards.

Qualifications

• High School diploma preferred.
• 6 months to 1 year serving experience preferred.
• Knowledge of hotel/restaurant POS is expected.

Responsibilities

• Greet guests and explain specials to promote awareness.
• Record details of orders and repeat to guests for accuracy.
• Input orders into the POS to notify the kitchen of details.
• Deliver orders with condiments and check for accuracy.
• Ensure compliance with liquor regulations for minors and intoxicated guests.
• Replenish beverages and check guest satisfaction.
• Attend required meetings and perform side work as needed.

Skills

Guest relations

English

Food & Bev

POS knowledge

Education

High School diploma

Tools

POS systems

Job description

Resorts World Miami Hilton in Florida seeks a courteous server to greet guests, take and relay orders, and deliver meals with accuracy and efficiency. The role requires knowledge of menu items, beverages, and POS procedures to ensure smooth operation and guest satisfaction.

Applicants should have a high school diploma and 6 months to 1 year of serving experience, with a strong emphasis on guest relations and etiquette. Hilton guidelines will govern all responsibilities and service standards.