Guest Experience Specialist — Seamless Check-ins

IHG Hotels & Resorts; Washington (District of Columbia); On-site; USD 54,000 - 60,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k match

Uniforms provided

Room discounts

Job summary

The Willard InterContinental Washington, DC, part of IHG Hotels & Resorts, is seeking a Front Desk Agent to greet guests, process check-ins/outs, and provide knowledgeable local recommendations.

You will handle guest payments, assist with inquiries, and project a warm, memorable welcome while supporting the brand's True Hospitality for Good ethos. Competitive hourly wage of $26.79 in DC plus benefits.

Qualifications

• Clear communication with guests and team members.
• Ability to resolve issues and turn problems into positive experiences.
• Tech-literate with basic math and computer skills.

Responsibilities

• Greet guests and provide a warm welcome to start their experience.
• Assist guests with check-in/check-out and handle payments for bookings.
• Acknowledge rewards club members and returning guests in person or by phone.
• Offer tailored local recommendations and respond to guest needs proactively.
• Be a trusted contact for guests, handling issues, bills, and inquiries.

Skills

Communication

Problem-solving

Tech skills

Multilingual

Job description

The Willard InterContinental Washington, DC, part of IHG Hotels & Resorts, is seeking a Front Desk Agent to greet guests, process check-ins/outs, and provide knowledgeable local recommendations.

You will handle guest payments, assist with inquiries, and project a warm, memorable welcome while supporting the brand's True Hospitality for Good ethos. Competitive hourly wage of $26.79 in DC plus benefits.