Guest Experience Specialist - Retail & Beauty

Brown Aveda Institute/Casal Aveda Institute; Niles (OH); On-site; USD 32,000 - 48,000; Full time

Job summary

Brown Aveda Institute/Casal Aveda Institute seeks a Retail & Guest Experience Specialist to deliver personalized product consultations, educate guests about Aveda, and achieve retail goals.

You will promote products and experiences, maintain a clean retail space, and follow up with guests to ensure satisfaction and repeat visits. Teamwork and brand alignment with Aveda are essential in this role.

Qualifications

• High school diploma or equivalent preferred.
• Experience in retail sales or customer service is preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide an exceptional guest experience through personalized consultations and service.
• Consult with guests to discover needs and beauty goals.
• Educate guests on Aveda products, ingredients, benefits, and proper use.
• Meet and/or exceed established retail sales goals.
• Promote products, services, promotions, and gift cards.
• Follow up with guests by phone to ensure satisfaction and encourage rebooking.
• Process guest transactions accurately and maintain documentation.
• Maintain a clean, organized, and fully stocked retail environment.

Skills

Customer service

Retail sales

Communication

Education

High school diploma or equivalent

Tools

SalonBiz

Job description

Brown Aveda Institute/Casal Aveda Institute seeks a Retail & Guest Experience Specialist to deliver personalized product consultations, educate guests about Aveda, and achieve retail goals.

You will promote products and experiences, maintain a clean retail space, and follow up with guests to ensure satisfaction and repeat visits. Teamwork and brand alignment with Aveda are essential in this role.