Airline Reservations Specialist: Flight Perks & Growth

SingleLiving; Orlando (FL); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

SingleLiving in Orlando, FL is seeking a Reservations Associate to handle inbound calls and emails, assist customers with reservations, changes, and refunds, and process payments. You will navigate Sabre/Interact/Videcom to manage bookings while maintaining confidentiality and delivering exceptional service.

The role requires excellent English, strong listening and written skills, and a willingness to work weekends and varied hours onsite.

Qualifications

• High school diploma, GED or equivalent.
• Experience in customer service.
• Prior airline reservation and reservation system experience preferred (Sabre/Interact/Videcom).
• Excellent English communication, listening and writing skills.
• Comfort with data entry and attention to detail.

Responsibilities

• Answering incoming calls and emails in a prompt and friendly manner.
• Assisting customers with reservations (new, changes and refunds).
• Collecting payment for reservations.
• Thinking and reacting quickly with a sense of urgency to time-sensitive situations.
• Remaining calm during adverse conditions.
• Solving practical problems with limited standardization.
• Learning computerized reservations to assist customers with questions and bookings.
• Providing conflict resolution for internal and external customers.
• Maintaining confidentiality for bookings and personal information.
• Working with minimal supervision while staying focused and safety-conscious.
• Providing legendary customer service with the customer's and company’s best interests in mind.

Skills

English communication

Listening skills

Written communication

Attention to detail

Customer service

Data entry

Tech-savvy

Weekend availability

On-site reliability

Education

High school diploma or equivalent

Tools

Sabre/Interact/Videcom

Job description

SingleLiving in Orlando, FL is seeking a Reservations Associate to handle inbound calls and emails, assist customers with reservations, changes, and refunds, and process payments. You will navigate Sabre/Interact/Videcom to manage bookings while maintaining confidentiality and delivering exceptional service.

The role requires excellent English, strong listening and written skills, and a willingness to work weekends and varied hours onsite.