Reservations Agent

Vacatia, Inc.; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vacatia, Inc. is seeking a reservations professional in Kissimmee, FL to support owners and guests with accurate, efficient reservation management across multiple systems. You will handle bookings, exchanges, cancellations, and inquiries while delivering warmth and precision.

The role emphasizes high-volume communications, account questions, and verification processes, with teamwork across Owner Services and resort partners to ensure smooth arrivals.

Qualifications

• Experience in reservations, hospitality, customer service, travel or related fields.
• Strong communication, service mindset and problem-solving abilities.
• Ability to handle high call volume with accuracy and professionalism.
• Experience with Salesforce or Cloudbeds preferred.

Responsibilities

• Manage reservation workflows across Salesforce, Cloudbeds, and connected platforms.
• Support owners with maintenance fee inquiries, account questions, rental agreements, and verification workflows.
• Handle high-volume inbound/outbound calls and email/messages with professionalism.
• Document updates and reservation details in Salesforce and booking systems.
• Collaborate with Owner Services, resort teams, and partners to resolve issues for smooth arrivals.
• Adapt to high-demand periods and shifting priorities with poise.

Skills

Communication

Customer service

Bilingual English/Spanish

CRM experience

Multitasking

Problem-solving

Education

High school diploma

Tools

Salesforce

Cloudbeds

Job description

Join Vacatia and Deliver Exceptional Experiences for Owners & Guests

Location: Kissimmee, FL (Onsite)

Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.

We’re looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence.

Why You’ll Love Working at Vacatia

Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms.

Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners.

Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries.

Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience.

Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement.

Your Impact

• Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms.
• Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes.
• Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels.
• Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems.
• Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals.
• Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise.
  

What You Bring

• 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred.
• Strong communication, service mindset, and problem-solving abilities.
• Ability to manage high call volume while maintaining accuracy and professionalism.
• Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred).
• Bilingual English/Spanish strongly preferred.
• High school diploma preferred.
• Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment.