Guest Experience Specialist – Reservations & Front Desk

State of Wyoming; Cheyenne (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

State of Wyoming seeks a Customer Support Specialist to join the Visitor Services team at HQ. This At-Will contract role handles permit sales, visitor inquiries, and reservation system guidance, serving as the front-line face in the Barrett Building. Schedule is Monday–Friday, 8:00 AM–5:00 PM.

Primary duties include assisting visitors, processing park permits, resolving issues empathetically, and routing inquiries to the right department. Opportunity to support park events may arise.

Qualifications

• Excellent customer service demeanor with patience and professionalism.
• Clear written and verbal communication for diverse audiences.
• Ability to quickly learn a web-based reservation system and perform data entry.
• Strong organizational awareness and ability to juggle multiple tasks.
• Proactive problem solving and a can-do attitude when handling inquiries.
• Skilled at de-escalating upset customers and turning interactions positive.

Responsibilities

• Serve as the frontline ambassador for Wyo Parks at HQ.
• Assist walk-in customers with park permits and provide information for planning visits.
• Handle complaints empathetically and professionally to turn them into positive experiences.
• Direct calls and walk-ins to the appropriate person or department.
• Provide data-entry support and assist the Visitor Services team as needed.
• Guide callers through the campsite reservation system and bookings.
• Support field events or on-site activities when opportunities arise.

Skills

Customer service

Communication

Tech literacy

Organization

Problem solving

De-escalation

Job description

State of Wyoming seeks a Customer Support Specialist to join the Visitor Services team at HQ. This At-Will contract role handles permit sales, visitor inquiries, and reservation system guidance, serving as the front-line face in the Barrett Building. Schedule is Monday–Friday, 8:00 AM–5:00 PM.

Primary duties include assisting visitors, processing park permits, resolving issues empathetically, and routing inquiries to the right department. Opportunity to support park events may arise.