At Will Contracts Specialist State Parks HQ 2026-02497

State of Wyoming; Cheyenne (WY); On-site; USD 42,000 - 56,000; Full time

Job summary

Wyo Parks is seeking a Contracts Specialist to support our Visitor Services team. You will manage applications for facility rentals, events, and various contracts, and assist with front desk coverage as needed.

Travel to state parks for inspections and field operations, plus guidance to permit applicants and the public. Strong organization and customer service are essential for success in this role.

Qualifications

• Customer service skills with calm, professional communication.
• Ability to follow checklists and maintain front-desk organization.
• Comfort using a web-based reservation system and data entry.

Responsibilities

• Contract & Permit Administration: process applications and support for rentals, permits, and other agreements.
• Site Inspections & Field Visits: travel to state parks to review locations and operations.
• Customer & Permittee Support: answer questions and guide applicants through requirements.
• Secondary Front-Office Backup: assist front desk and main line during peak periods.
• Reservation System Support: help users navigate ReserveWyoming.gov and book stays.

Skills

Exceptional Customer Service

Communication

Tech Comfort

Organizational Awareness

Problem Solving

De-escalation

Tools

Excel

Job description

General Description

Join a team where we literally sell fun for a living! Wyo Parks is seeking a Contracts Specialist to join our Visitor Services team. This position serves as a key administrative anchor for our section, handling day‑to‑day application processing and operational support for agency agreements— including facility rentals, special event permits, commercial permits, and various other contracts. In addition, this role is second‑in‑line to cover the Headquarters front office for phones, emails, and walk‑in customers.

Human Resource Contact

[e-mail], 307-777-7010

ESSENTIAL FUNCTIONS

• Contract & Permit Administration: Working directly with our Senior Contracts Specialist, the position will facilitate processing and administrative support for specialized facility rentals, special event permits, commercial permitting, cabin leases, and various other agreements. Examples include fishing tournaments, commercial outfitters, festivals, food trucks, archery tournaments, lodge rentals, cabin leases, grazing leases, Friends Agreements, and more. Review applications, verify compliance with state rules/regulations, process payments, track contract timelines, and maintain file systems.
• Site Inspections & Field Visits: Includes occasional travel to state parks across Wyoming to conduct contract inspections, review facility rental locations, and gain hands‑on familiarity with commercial operations and permitted events.
• Customer & Permittee Support: Serve as a primary administrative contact for permit applicants, sublessees, commercial operators, and the public. Provide helpful, clear information regarding application requirements, submission steps, reservation guidelines, and park policies.
• Secondary Front-Office Backup: Serve as the secondary/backup front-line contact for Wyo Parks Headquarters. Provide scheduled and coverage-gap support for the front desk and main phone line during staff leave, breaks, or peak public inquiry periods, assisting walk‑in visitors and answering main line calls.
• Reservation System Support: Assist callers and walk‑ins in navigating our web-based campsite reservation system (ReserveWyoming.gov), helping them book stays and purchase park permits.
• Field Engagement (Optional): Opportunities to assist at special park events (e.g., Parks for Patriots, community outreach) to gain first‑hand experience with the state park sites and facilities tied to the contracts you support.

Preferences

Preference may be given to applicants with at least one year of work experience in business administration, contract/grant monitoring, permitting, or office‑based customer service. We are seeking a detail‑oriented candidate who is organized, dependable, and comfortable balancing program deadlines with public interactions.

Knowledge

• Exceptional Customer Service: Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Communication: Ability to convey information clearly to a variety of audiences, from out-of-state tourists to internal park staff (including strong professional writing skills).
• Tech Comfort: Ability to learn a web-based reservation system, use Excel, and perform basic data entry with accuracy.
• Organizational Awareness: Ability to follow checklists, maintain a tidy front‑desk area, and manage multiple small tasks (like phones and walk‑ins) simultaneously.
• Problem Solving: A "can‑do" attitude and the ability to find answers to common park questions using provided resources.
• De‑escalation & Brand Ambassador: Ability to remain calm and empathetic when handling complaints. The ability to see a complaint as an opportunity. You should be skilled at turning a "tough" phone call into a positive experience that keeps visitors coming back to our parks.

Minimum Qualifications

None - See "Preferences"

Physical Working Conditions

• Stationary Positioning: Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk‑in customers and answering phones.
• Dynamic Work Environment: Requires frequent movement between the workstation and the front service counter to assist walk‑in customers. Includes regular trips to storage areas and mail rooms, which may require navigating different floors of the building.
• Manual Dexterity: Ability to operate a computer, multi‑line phone system, and credit card processing equipment.
• Visual Acuity: Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry.
• Light Lifting: Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs).

Notes

• FLSA: Non-exempt
• Wyo Parks is committed to investing in our team. We offer professional development and continuing education opportunities, with pathways for growth and advancement.

Supplemental Information

024-State Parks & Cultural Resources, Division of State Parks, Historic Sites, Trails, and Outdoor Recreation

Click here to view the State of Wyoming Classification and Pay Structure.

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The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.

Non Benefit Position