At-Will Contract Customer Support Specialist - WY State Parks HQ 2026-02680

State of Wyoming; Cheyenne (WY); On-site; USD 21,000 - 30,000; Full time

Job summary

State of Wyoming seeks a Customer Support Specialist to join the Visitor Services team at HQ. This At-Will contract role handles permit sales, visitor inquiries, and reservation system guidance, serving as the front-line face in the Barrett Building. Schedule is Monday–Friday, 8:00 AM–5:00 PM.

Primary duties include assisting visitors, processing park permits, resolving issues empathetically, and routing inquiries to the right department. Opportunity to support park events may arise.

Qualifications

• Excellent customer service demeanor with patience and professionalism.
• Clear written and verbal communication for diverse audiences.
• Ability to quickly learn a web-based reservation system and perform data entry.
• Strong organizational awareness and ability to juggle multiple tasks.
• Proactive problem solving and a can-do attitude when handling inquiries.
• Skilled at de-escalating upset customers and turning interactions positive.

Responsibilities

• Serve as the frontline ambassador for Wyo Parks at HQ.
• Assist walk-in customers with park permits and provide information for planning visits.
• Handle complaints empathetically and professionally to turn them into positive experiences.
• Direct calls and walk-ins to the appropriate person or department.
• Provide data-entry support and assist the Visitor Services team as needed.
• Guide callers through the campsite reservation system and bookings.
• Support field events or on-site activities when opportunities arise.

Skills

Customer service

Communication

Tech literacy

Organization

Problem solving

De-escalation

Job description

Open Until Filled

GENERAL DESCRIPTION

Join a team where we literally sell fun for a living! Wyo Parks is seeking an At‑Will Contract Customer Support Specialist to serve as the front‑line face of our Headquarters and a key member of the Visitor Services team. From managing permit sales to mastering our campsite reservation system, you'll help visitors plan their Wyoming adventures every day. We are offering an employment contract of up to two years. Human Resource Contact: [e-mail], 307-777-7010

Want to learn more about our team and the Agency? Have a look at our reservation website at ReserveWyoming.gov, then check out @wyoparks on YouTube and Facebook to see what makes this a great place to work and serve our citizens and visitors.

IMPORTANT: Schedule: Monday - Friday, 8:00 AM - 5:00 PM. Location: Barrett Building (where the State Museum is housed).

ESSENTIAL FUNCTIONS

• Frontline Ambassador: Serve as the first point of contact for Wyo Parks. You'll be the welcoming face for fourth‑floor walk‑ins and the friendly voice answering the main HQ phone line.
• Permit & Sales Support: Assist walk‑in customers with purchasing park permits and provide basic, helpful information about our parks and sites to help them plan their visit.
• Conflict Resolution & Advocacy: Act as a brand ambassador during difficult conversations. We see every complaint as an opportunity to turn a frustrated visitor into a lifelong fan of Wyo Parks by providing empathetic, professional, and solution‑oriented service.
• Office Routing: Quickly learn "who does what" at HQ so you can direct calls and visitors to the right person or department efficiently.
• Team Assistance: Provide "extra set of hands" support to the Visitor Services team. This includes simple data entry, filing, and helping with basic updates to reservation records as needed.
• Reservation System Guide: Serve as a helpful resource for callers who need a hand navigating our campsite reservation website. You’ll walk them through the basics of how to book their stay.
• While not required, if interested, there are opportunities to head out into the field! This includes assisting at special park events, supporting programs like Parks for Patriots, and getting a first‑hand look at the locations you help our customers book every day.

PREFERENCES

Preference may be given to applicants with a background in retail, hospitality, or office support, particularly those who enjoy high‑volume interaction with the public. We are looking for a candidate who is punctual, dependable, and comfortable being the "hub" of a busy office.

KNOWLEDGE

• Exceptional Customer Service: Ability to remain professional, patient, and friendly, even during busy "peak" seasons or when handling difficult calls.
• Communication: Ability to convey information clearly to a variety of audiences, from out‑of‑state tourists to internal park staff.
• Tech Comfort: Ability to learn a web‑based reservation system and perform basic data entry with accuracy.
• Organizational Awareness: Ability to follow checklists, maintain a tidy front‑desk area, and manage multiple small tasks (like phones and walk‑ins) simultaneously.
• Problem Solving: A "can‑do" attitude and the ability to find answers to common park questions using provided resources.
• De‑scalation & Brand Ambassador: Ability to remain calm and empathetic when handling complaints. The ability to see a complaint as an opportunity. You should be skilled at turning a "tough" phone call into a positive experience that keeps visitors coming back to our parks.

MINIMUM QUALIFICATIONS:None - See "Preferences"

PHYSICAL WORKING CONDITIONS

• Work is conducted in an office setting with the option to visit Parks and Historic Sites throughout the state.
• Stationary Positioning: Ability to remain in a stationary position (sitting or standing) at the front reception desk for extended periods while assisting walk‑in customers and answering phones.
• Dynamic Work Environment: Requires frequent movement between the workstation and the front service counter to assist walk‑in customers. Includes regular trips to storage areas and mail rooms, which may require navigating different floors of the building.
• Manual Dexterity: Ability to operate a computer, multi‑line phone system, and credit card processing equipment.
• Visual Acuity: Ability to read computer screens, maps, and identification documents (for permit sales) to ensure accuracy in data entry., with or without accommodation.
• Light Lifting: Occasional lifting or moving of office supplies, boxes of park maps, or permit books (typically under 20 lbs), with or without accommodation.

NOTES

• FLSA: Non‑exempt

024 - State Parks & Cultural Resources - Division of State Parks, Historic Sites, Trails, and Outdoor Recreation.

to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.