Guest Experience Specialist - Night Audit

Thind Management; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

Thind Management is seeking a Hotel Front Desk Associate/Night Auditor to provide exceptional guest service, manage check-ins/check-outs, and handle reservations. You will be the face of the hotel, ensuring a smooth operation and a positive first impression for guests.

Responsibilities include assisting guests with bookings, providing information on hotel amenities, and coordinating with housekeeping and other departments to resolve issues promptly.

Qualifications

• Excellent communication and interpersonal skills required.
• Strong problem-solving abilities and ability to handle guest complaints.
• Ability to work efficiently and independently in a fast-paced environment.
• Previous experience in customer service or hotel industry preferred.
• High school diploma or equivalent; hospitality-related education is a plus.

Responsibilities

• Greet guests with a warm, friendly acknowledgment.
• Follow dress code and be presentable at all times.
• Verify reservation details and check guests in and out with proper payment collection.
• Provide information about hotel facilities and local attractions.
• Handle reservations via phone, email, or online systems.
• Assist guests with new or modified bookings and cancellations.
• Address guest inquiries and special requests promptly and courteously.
• Assist guests with luggage and transportation arrangements.
• Maintain accurate guest records and updated front desk logs.
• Handle cash transactions and balance the cash drawer.
• Communicate with housekeeping and other departments to ensure guest satisfaction.

Skills

Communication

Interpersonal skills

Problem-solving

Customer service

Hospitality

Education

High school diploma

Job description

Thind Management is seeking a Hotel Front Desk Associate/Night Auditor to provide exceptional guest service, manage check-ins/check-outs, and handle reservations. You will be the face of the hotel, ensuring a smooth operation and a positive first impression for guests.

Responsibilities include assisting guests with bookings, providing information on hotel amenities, and coordinating with housekeeping and other departments to resolve issues promptly.