Guest Experience Specialist: Luxury Resort Concierge

Encore Boston Harbor; Everett (MA); On-site; USD 36,000 - 51,000; Full time

Job summary

Encore Boston Harbor is seeking a Guest Experience Attendant to provide friendly, attentive customer service to resort guests in person and over the phone. You will coordinate with security, housekeeping, front desk, and call center to handle lost items, printing services, and valet support, while upholding Wynn service standards.

Responsibilities include greeting guests, organizing front desk operations, maintaining incident logs, and assisting with shipping, receipts, and safety procedures.

Qualifications

• Minimum of 1 year of guest service experience preferred.
• High school or equivalent degree preferred.
• General computer skills and basic knowledge of Microsoft Office.
• Excellent attention to detail and interpersonal skills.

Responsibilities

• Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
• Participates in short- and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
• Delivers and maintains a maximum level of property-wide service and satisfaction.
• Adheres to all Forbes Travel Guide and Wynn service standards.
• Welcomes, greets, interacts, and assists guests in a professional and friendly manner.
• Maintains a series of logs for record keeping of hotel’s lost and found properties.

Skills

Guest service

Interpersonal skills

Organizational skills

Administrative skills

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Encore Boston Harbor is seeking a Guest Experience Attendant to provide friendly, attentive customer service to resort guests in person and over the phone. You will coordinate with security, housekeeping, front desk, and call center to handle lost items, printing services, and valet support, while upholding Wynn service standards.

Responsibilities include greeting guests, organizing front desk operations, maintaining incident logs, and assisting with shipping, receipts, and safety procedures.