Luxury Valet Attendant – Guest Experience Lead

Encore Boston Harbor; Everett (MA); On-site; USD 27,000 - 39,000; Part time

Job summary

Encore Boston Harbor in Everett, MA is seeking a Part-Time Valet Attendant to manage vehicle ingress/egress and provide exceptional guest service on property. The role emphasizes adhering to Encore standards, safety protocols, and proactive guest assistance to maximize guest satisfaction.

The position requires 21+ years, MA driver’s license, and the ability to work varied shifts. A high school degree is preferred, with 3 years of hospitality experience preferred.

Qualifications

• 21 years of age or above.
• Massachusetts Gaming Commission registration/license required.
• Massachusetts driver’s license required.
• High school degree or equivalent preferred; hospitality-related education or experience is a plus.
• Minimum 3 years of experience preferred.
• Knowledge of Microsoft Office a plus.
• Excellent organizational and interpersonal skills with attention to detail.
• Conversational English required; second language a plus.

Responsibilities

• Ensures Encore Boston Harbor standards are applied.
• Participates in departmental goals and policies; monitors effectiveness and reports.
• Records and reports in accordance with policies and procedures.
• Follows internal policies and state/federal laws.
• Delivers and maintains high level of guest service.
• Maintains department and company safety standards.
• Keeps informed of new developments within the department.
• Balances multiple priorities and meets deadlines under pressure.
• Operates and parks both automatic and manual vehicles.
• Follows cash handling procedures.

Education

High school degree or equivalent

Culinary arts, hospitality or related education/experience

Tools

Microsoft Office

Job description

Encore Boston Harbor in Everett, MA is seeking a Part-Time Valet Attendant to manage vehicle ingress/egress and provide exceptional guest service on property. The role emphasizes adhering to Encore standards, safety protocols, and proactive guest assistance to maximize guest satisfaction.

The position requires 21+ years, MA driver’s license, and the ability to work varied shifts. A high school degree is preferred, with 3 years of hospitality experience preferred.