Room Service Concierge: Elevate Guest Experience

HEI Hotels & Resorts; Dallas (TX); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Medical and Dental insurance

Vision insurance

401(k) Savings Plan

Job summary

The Stoneleigh in Dallas, part of HEI Hotels & Resorts, is seeking a Room Service Server to ensure exceptional guest experiences in the hotel’s room service team. You will set up, deliver, and coordinate food and beverage service, while upholding sanitation standards and assisting with VIP amenities.

Primary duties include taking care of guests, communicating clearly with team members, handling cash transactions, and maintaining a welcoming atmosphere across shifts. Hotel experience preferred.

Qualifications

• Hotel experience preferred.
• Ability to communicate well with guests.
• Physically able to lift up to 100 lbs and handle service trays.
• Able to perform cash handling per policy.

Responsibilities

• Set up and deliver all food and beverage orders per guidelines.
• Maintain sanitation standards and clear floors as needed.
• Provide VIP amenities and service for guest suites.
• Respond to guest needs and communicate with supervisor.
• Perform shift-side work and general duties per policy.

Skills

Hotel experience

Guest communication

Lift 100 lbs

Cash handling

Job description

The Stoneleigh in Dallas, part of HEI Hotels & Resorts, is seeking a Room Service Server to ensure exceptional guest experiences in the hotel’s room service team. You will set up, deliver, and coordinate food and beverage service, while upholding sanitation standards and assisting with VIP amenities.

Primary duties include taking care of guests, communicating clearly with team members, handling cash transactions, and maintaining a welcoming atmosphere across shifts. Hotel experience preferred.