Upscale Restaurant Host: Create Memorable Guest Experiences

HEI Hotels & Resorts; Town of Texas (WI); On-site; USD 20,664 - 30,307; Full time

Job summary

The Stoneleigh, part of HEI Hotels & Resorts, is seeking a friendly host/hostess to welcome guests, seat tables, and present menus in a busy dining room.

You will maintain the dining room setup, update the logbook, assist with reservations and events, and collaborate with servers and managers to ensure smooth service.

This role emphasizes exceptional guest service, clear communication, and a proactive approach to problem solving in a fast-paced environment.

Qualifications

• Read, maintain, and use logbook to coordinate shifts.
• Remember and promote menu items.
• Seat guests around a crowded dining room.
• Handle guest complaints politely with proactive solutions.
• Build effective working relationships with staff and guests.
• Strong verbal and written communication skills.

Responsibilities

• Meet and greet guests, offer seating, and present menu.
• Maintain daily logbook to coordinate shifts.
• Ensure proper dining room setup.
• Coordinate reservations and special functions.
• Maintain regular attendance.
• Perform other duties as assigned.

Skills

Guest requests understanding

Menu knowledge

Crowd navigation

Customer complaint handling

Relationship building

Communication skills

Job description

The Stoneleigh, part of HEI Hotels & Resorts, is seeking a friendly host/hostess to welcome guests, seat tables, and present menus in a busy dining room.

You will maintain the dining room setup, update the logbook, assist with reservations and events, and collaborate with servers and managers to ensure smooth service.

This role emphasizes exceptional guest service, clear communication, and a proactive approach to problem solving in a fast-paced environment.