Front Desk Agent - Part Time

Spire Hospitality; Selma (AL); On-site; USD 14,000 - 21,000; Part time

Benefits offered by this job

Early pay

Dental

Vision

Pet discount program

Identity theft protection

Pre-paid legal

Flexible spending accounts

401K match

Life insurance

Disability insurance

Paid time off

Wellness programs

Hotel discounts

Job summary

St. James Hotel in Selma, Alabama, part of SPiRE Hospitality, seeks a friendly Front Desk professional to provide exceptional guest service from arrival to departure.

You will work with the front desk team to ensure memorable stays and smooth operations, handling check-ins, check-outs, and guest inquiries with poise.

Qualifications

• High school diploma or equivalent required.
• One year of Front Desk experience in hotels preferred.
• One year of customer service or guest-facing experience required.
• Proficient with MS Office (Outlook, Word, Excel).
• Familiarity with PMS systems a plus.

Responsibilities

• Welcome guests warmly and provide excellent service throughout their stay.
• Collaborate with the front desk team to ensure guest satisfaction.
• Streamline check-in and check-out processes for guests.
• Answer incoming phone calls promptly and professionally.
• Demonstrate multitasking ability in a fast-paced environment.
• Resolve guest concerns with attentive service recovery.

Skills

Guest service

Communication

Multitasking

Phone etiquette

Education

High school diploma

Tools

MS Office

PMS systems

Job description

Perched along the banks of the Alabama River, the St. James Hotel stands as a testament to Selma's storied past. Since 1837, generations have passed through our doors, from Jesse James to Civil War soldiers and Civil Rights activists. Sip a cocktail in our lounge or on our terrace, dine in a setting that echoes the grandeur of another era, and take in picturesque views from spacious rooms. Experience a living legacy of history and hospitality at St. James Hotel.

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career.

We offer a comprehensive part‑time benefits package consisting of EARLY PAY OR EARNED WAGE ACCESS get paid before payday, dental, vision, pet discount program, identity theft protection, pre‑paid legal support, flexible spending accounts, matched 401K, life, critical accident or illness, short- & long‑term disability, paid time off, wellness programs, wonderful hotel discounts and much more.

• EARLY PAY OR EARNED WAGE ACCESS get paid before payday
• dental
• vision
• pet discount program
• identity theft protection
• pre‑paid legal support
• flexible spending accounts
• matched 401K
• life
• critical accident or illness
• short- & long‑term disability
• paid time off
• wellness programs
• wonderful hotel discounts
• and much more

In this role, you'll warmly welcome our guests and provide exceptional service throughout their stay. You and the entire front desk team are dedicated to ensuring guest satisfaction by crafting remarkable and seamless experiences from the moment guests arrive. Your efforts will create unforgettable and unique memories that leave a lasting impression.

Essential Job Functions

• Deliver unparalleled service, courtesy, and care to our guests
• Respond promptly and effectively to guest questions and requests
• Streamline the check-in and check-out process for guests
• Answer incoming phone calls with promptness and professionalism
• Excel at multitasking in a dynamic environment
• Resolve guest concerns with attentive service recovery

Physical Demands

• Ability to lift, carry, push or pull 10 lbs
• Primarily standing for majority of shift

Qualifications

• Education: High school diploma or its equivalent
• Experience: One year of Front Desk experience in hotels preferred
• Experience: One year of experience working in customers service or a guest‑facing role required
• Experience: Full understanding and comfort working on a computer with MS Suite‑Outlook, Word, Excel
• Experience: Previous experience with PMS systems a plus.

Spire Hospitality, LLC is an Equal Opportunity Employer, including disability and veterans.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.