Front Desk Agent — Guest Experience & Upsell

Renaissance Milwaukee West; Wauwatosa (WI); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

Competitive salary

Annual review with increase potential

401k program with company match

Medical, Dental, and Vision insurance

Wellness benefits

Job summary

Arbor Lodging is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with reservations and room blocking. This role requires strong communication, a friendly demeanor, and the ability to balance payments and resolve guest questions efficiently.

The position offers opportunities to upsell services, support groups, and collaborate with other departments to ensure guest satisfaction. A team-oriented, proactive attitude is essential.

Qualifications

• High school diploma or equivalent required.
• Outgoing and friendly demeanor with a can-do attitude.
• Excellent written and verbal communication and organizational skills.

Responsibilities

• Greet and check-in guests in a friendly manner.
• Assist guests with reservations, pre-registrations, and room blocking.
• Handle check-ins/check-outs, process payments, and balance cash/credit transactions.

Skills

Customer service

Communication

Team-oriented

Stand for 8 hours

Lift 20 lbs

Education

High school diploma or equivalent

Tools

Hotel front desk software

Credit card handling experience

Job description

Arbor Lodging is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with reservations and room blocking. This role requires strong communication, a friendly demeanor, and the ability to balance payments and resolve guest questions efficiently.

The position offers opportunities to upsell services, support groups, and collaborate with other departments to ensure guest satisfaction. A team-oriented, proactive attitude is essential.