Guest Experience Specialist (Hotel)

Hotel Equities; Beavercreek (OH); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Vacation & Holiday Pay

Same-day pay available

Employee Assistance Program

Reduced Room Rates

Third Party Perks

Job summary

Hotel Equities’ Holiday Inn Express Beavercreek, OH seeks a Guest Services Representative to warmly welcome guests, manage check-ins/outs and assist with reservations. You will promote loyalty programs, handle payments, and provide accurate information about local attractions and services.

The ideal candidate demonstrates excellent communication, multitasking in a fast-paced hotel environment, and a proactive, guest-centric attitude while ensuring compliance with brand standards.

Qualifications

• Must have high school diploma or equivalent.
• Experience in guest services in hospitality is preferred.
• Excellent communication and problem-solving abilities.
• Ability to handle cash and process payments accurately.

Responsibilities

• Greet and check-in guests; verify reservations and payment.
• Register guests and promote loyalty programs.
• Handle payments and maintain cash bank.
• Respond to guest inquiries and resolve complaints.
• Answer phones promptly and assist guests with reservations.
• Assist guests with luggage and other needs.

Skills

Guest service

Communication

Cash handling

Multitasking

Education

High School diploma

Tools

POS systems

Job description

Hotel Equities’ Holiday Inn Express Beavercreek, OH seeks a Guest Services Representative to warmly welcome guests, manage check-ins/outs and assist with reservations. You will promote loyalty programs, handle payments, and provide accurate information about local attractions and services.

The ideal candidate demonstrates excellent communication, multitasking in a fast-paced hotel environment, and a proactive, guest-centric attitude while ensuring compliance with brand standards.