Guest Service Representative

Workstream; Goshen (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Indiana Hospitality Group's Holiday Inn Express & Suites in Goshen, IN is seeking a full-time Guest Service Representative to deliver warm, professional service at the front desk. You will greet guests, assist with check-ins and check-outs, and manage reservations and phone inquiries.

Ideal candidates have strong communication and multitasking skills, basic computer proficiency, and a willingness to work weekends.

Qualifications

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (ADA accommodations).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem-solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Responsibilities

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Communicate effectively with guests and staff.
• Coordinate with housekeeping for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with brand standards and promote loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance.
• Perform all other duties as assigned.

Skills

Customer service

Communication

Problem-solving

Multitasking

Cash handling

Computer literacy

Education

High school diploma or equivalent

Tools

POS systems

Property management software

Job description

The Holiday Inn Express & Suites is seeking a full-time Guest Service Representative. Candidates must have excellent customer service skills and a drive to provide the best service possible.

Duties and Responsibilities:

• Greet and tend to guests in a positive and friendly manner.
• Maintain a constant presence at the front desk.
• Process check-ins and check-outs.
• Complete required shift-specific checklist.
• Handle billing, post charges, and collect payments.
• Manage room availability, create reservations, and answer phone calls.
• Possess general knowledge about the local area.
• Anticipate guest needs, recognize issues and respond in a timely manner.
• Effectively communicate with guests and other staff members.
• Coordinate with housekeeping staff for room status and guest requests.
• Manage security of guest information, keys, and cash drawer.
• Comply with IHG standards and promote brand loyalty.
• Ensure cleanliness of front desk and lobby areas.
• Multitask and prioritize work duties for maximum efficiency.
• Maintain a professional appearance through dress and demeanor.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent.
• Preferred customer service experience.
• Preferred experience in the hotel industry.
• Ability to stand for 8 hours (accommodations can be made for all ADA qualified candidates).
• Availability to include weekends.
• Ability to lift up to 30 pounds.
• Strong interpersonal, organizational, and problem-solving skills.
• Computer literacy.
• Strong written and verbal communication skills.

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!