Guest Experience Ambassador – Front Desk

Hotel Equities; Cedar Rapids (IA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Same-day pay available

Employee Assistance Program

Reduced Room Rates

Third Party Perks (Movie Tickets, Attractions, Other)

Job summary

Hotel Equities is seeking a dedicated customer service professional for the Holiday Inn Express in Cedar Rapids, IA. The role involves greeting guests, managing reservations, and ensuring quality service throughout their stay. Applicants should possess a high school diploma and basic communication skills, with a passion for hospitality and strong problem-solving abilities.

The ideal candidate will provide knowledgeable assistance around hotel services and local attractions, ensuring every guest feels welcomed and valued.

Qualifications

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational ability.
• Must possess basic computer skills.

Responsibilities

• Greet and welcome guests upon arrival, register guests and verify reservations.
• Respond promptly to and resolve guest complaints.
• Answer telephone professionally and courteously.
• Provide guests with information about hotel services and local attractions.

Skills

Communication skills

Customer service

Problem-solving skills

Basic computer skills

Education

High School diploma

Job description

Hotel Equities is seeking a dedicated customer service professional for the Holiday Inn Express in Cedar Rapids, IA. The role involves greeting guests, managing reservations, and ensuring quality service throughout their stay. Applicants should possess a high school diploma and basic communication skills, with a passion for hospitality and strong problem-solving abilities.

The ideal candidate will provide knowledgeable assistance around hotel services and local attractions, ensuring every guest feels welcomed and valued.