Tips-Eligible Guest Experience Specialist

Fogo de Chão; Orland Park (IL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Short-term disability

Dental and Vision coverage

Job summary

Fogo de Chão in Orland Park, IL is hiring a Customer Service Representative to support guests and ensure a warm, efficient dining experience. You will participate in service activities, greet guests, and help uphold our Brazilian hospitality.

This full-time position offers a fixed $15.00 hourly rate plus tips, with medical, dental, and vision insurance after 60 days for full-time team members; life and disability coverage; plus voluntary benefits.

Qualifications

• Experience in delivering high-quality guest service.
• Ability to remain calm and professional in high-stress situations.
• Strong communication and interpersonal skills.

Responsibilities

• Facilitate service activities to enhance guest experience.
• Convey gratitude of the organization to guests through guest-focused practices.
• Preserve and share the festive, hospitable spirit of Southern Brazilian traditions.
• Complete any beginning or closing shift duties as directed by management.

Skills

Customer service

Guest focus

Conflict management

Endurance under pressure

Weekend/holiday availability

Job description

Fogo de Chão in Orland Park, IL is hiring a Customer Service Representative to support guests and ensure a warm, efficient dining experience. You will participate in service activities, greet guests, and help uphold our Brazilian hospitality.

This full-time position offers a fixed $15.00 hourly rate plus tips, with medical, dental, and vision insurance after 60 days for full-time team members; life and disability coverage; plus voluntary benefits.