Guest Experience Specialist — Hospitality & Growth

Brooklyn Tap House; New York (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

Wet Willie's in New York is seeking dedicated staff to ensure excellent guest service while maintaining high standards of food quality and cleanliness. Candidates should have a high school diploma or equivalent and preferably one year of food service experience. Responsibilities include supporting team members, promoting a friendly atmosphere, and following safety policies. Must be 18 years or older and possess strong communication skills. Join our vibrant team and contribute to a hospitable environment.

Qualifications

• High School graduate or equivalent preferred.
• Must be 18 years of age or older.
• Prefer a minimum of one year of previous food service/restaurant experience.
• Ability to effectively communicate in English (verbal and written).
• Must have a courteous, friendly and professional demeanor.
• Ability to stand/walk for prolonged periods of time.

Responsibilities

• Ensure excellent guest service that meets or exceeds expectations.
• Work with team members and management to develop client base.
• Operate according to company policies and laws.
• Support staff while upholding standards and cleanliness.
• Follow safe work behaviors to maintain a safe environment.
• Monitor activities to ensure food and cleanliness standards.
• Promote suggestive selling techniques.
• Maintain a warm and hospitable atmosphere.

Skills

Customer service

Communication

Teamwork

Food safety

Education

High School graduate or equivalent

Job description

• Ensures excellent guest service that meets or exceeds expectations.
• Working with all other team members and management to develop the restaurant's expanding client base
• Operatingin accordance with the company policies and applicable laws.
• Support other staff members while upholding standards, product quality and cleanliness.
• Follow all safe work behaviors to maintain a safe environment for both guests and crew members.
• Monitor daily activities to ensure quality food and cleanliness standards.
• Promoting suggestive selling techniques.
• Maintaining professional behavior while creating a warm, fun, friendly, and hospitable atmosphere.

Requirements

• High School graduate or equivalent preferred
• Must be 18 years of age or older
• Prefer a minimum of one year of previousfood service/restaurantexperience
• Ability to effectively communicate in English (verbal and written)
• Must have a courteous, friendly and professional demeanor
• Ability to stand / walk for prolonged periods of time