Guest Experience Specialist - Furry Friends

Walden Galleria; Buffalo (NY); On-site; USD 23,000 - 24,000; Full time

Job summary

Build-A-Bear, Inc. in Buffalo, NY is hiring for a Guest Experience role. You will help guests create their personalized furry friends, ensuring a memorable experience and brand-aligned service.

Ideal candidates possess a high school diploma or GED, with an Associate’s degree in business or related field preferred. The position involves engaging guests, maintaining brand standards, and working within a team-driven environment.

Qualifications

• High school diploma or GED required.
• Associate’s degree in business, management, or related field preferred.

Responsibilities

• Provide exceptional guest service by assisting guests in creating their personalized furry friends, ensuring a memorable and enjoyable experience.
• Actively engage with guests, demonstrating genuine enthusiasm for our brand.
• Create a warm and inclusive atmosphere for guests, fostering positive interactions, and guaranteeing that each guest leaves satisfied with their experience.
• Uphold operational excellence by consistently meeting brand standards and guidelines, ensuring a seamless and cohesive experience for all guests.
• Strong team commitment; be dependable, engaged, and helpful.

Education

High school diploma or GED equivalent

Associate’s degree in business, management, or related field

Job description

Build-A-Bear, Inc. in Buffalo, NY is hiring for a Guest Experience role. You will help guests create their personalized furry friends, ensuring a memorable experience and brand-aligned service.

Ideal candidates possess a high school diploma or GED, with an Associate’s degree in business or related field preferred. The position involves engaging guests, maintaining brand standards, and working within a team-driven environment.