Guest Experience Specialist - Front Office

Rancho Valencia; Northern (KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

Rancho Valencia seeks a guest services professional to represent the resort and work with all departments to ensure guest satisfaction throughout stays.

You will greet guests warmly, anticipate needs, coordinate with Bellman, Housekeeping, and Room Service to ensure flawless arrivals and departures, review billing, and handle inquiries to exceed expectations. Strong English communication and basic computer skills required.

Qualifications

• Strong customer service experience preferably in an upscale hotel or resort environment.
• Computer literate, knowledge of Word and Excel
• Ability to clearly and pleasantly communicate both written and verbally in English
• Ability to communicate in English with vendors, guests and staff, to their understanding.

Responsibilities

• Represent the resort to guests and collaborate with all departments to ensure guest satisfaction.
• Greet guests with an enthusiastic, helpful approach and anticipate needs.
• Answer all phone inquiries promptly and professionally.
• Coordinate with Bellman, Housekeeping and Room Service to ensure timely check-in/check-out.
• Review billing daily and handle guest requests to create memorable experiences.
• Issue and process Gift Cards as requested.
• Maintain a positive, upbeat attitude throughout shifts.
• Perform other duties as directed.

Skills

Telephone communication

Customer service

Multi-tasking

English communication

Computer literacy

Tools

Word

Excel

Job description

Rancho Valencia seeks a guest services professional to represent the resort and work with all departments to ensure guest satisfaction throughout stays.

You will greet guests warmly, anticipate needs, coordinate with Bellman, Housekeeping, and Room Service to ensure flawless arrivals and departures, review billing, and handle inquiries to exceed expectations. Strong English communication and basic computer skills required.