Upscale Resort Guest Experience Concierge

Rancho Valencia Resort & Spa; Rancho Santa Fe (CA); On-site; USD 45,000 - 57,000; Full time

Job summary

Rancho Valencia Resort & Spa in Rancho Santa Fe, CA seeks a guest services professional to represent the resort and ensure guest satisfaction throughout their stay. You will greet guests warmly, coordinate with departments, handle inquiries, assist with requests, and help create memorable experiences, including managing check-in/out and billing.

The ideal candidate has strong customer service, excellent communication, and the ability to multitask in a upscale hotel environment.

Qualifications

• Strong customer service experience preferably in an upscale hotel or resort environment.
• Computer literate, knowledge of Word and Excel.
• Ability to clearly and pleasantly communicate both written and verbally in English.
• Ability to communicate in English with vendors, guests and staff, to their understanding.

Responsibilities

• Promote an excellent personal rapport with resort guests.
• Provide a high degree of effective guest recognition.
• Answer all phone promptly and handle all inquiries in a courteous and professional manner.
• Be available to assist guests with all requests in a timely manner.
• Checking each arrival and departure daily, and follow up with any special request, special occasion, dietary needs and packages to create the ultimate experience.
• Review billing daily.
• To work closely with the Bellman Department to achieve flawless guest experience.
• Coordinate with Housekeeping and Room Service departments to assure the timely fulfillment of check-in and check-out procedures.
• Ensure that guests comments, questions, concerns are handled in a timely manner to exceed guest expectations.
• Follow up with Guest Services emails.
• Issue and process Gift Cards as requested.
• Maintain a positive and upbeat attitude approach throughout your scheduled shift.
• Perform other duties as directed, developed or assigned.

Skills

Customer service

Communication

Multitasking

Phone etiquette

Tools

MS Word

MS Excel

Job description

Rancho Valencia Resort & Spa in Rancho Santa Fe, CA seeks a guest services professional to represent the resort and ensure guest satisfaction throughout their stay. You will greet guests warmly, coordinate with departments, handle inquiries, assist with requests, and help create memorable experiences, including managing check-in/out and billing.

The ideal candidate has strong customer service, excellent communication, and the ability to multitask in a upscale hotel environment.