Guest Experience Concierge

Rancho Valencia Resort; Rancho Santa Fe (CA); On-site; USD 19,000 - 28,000; Full time

Job summary

Rancho Valencia Resort in Rancho Santa Fe, CA seeks a courteous Bell Attendant to welcome guests, assist with arrivals, and promote the resort experience. You will coordinate with Front Office and other departments to ensure a smooth check-in, and help guests enjoy the clubs, activities, and amenities.

Requirements include excellent English communication, a friendly, professional demeanor, and flexibility for shifts. Prior luxury hospitality experience is a plus.

Qualifications

• Strong customer service skills.
• Clear and courteous English communication with guests, vendors, and staff.
• Proper telephone manners and etiquette.
• Ability to work without direct supervision.

Responsibilities

• Welcome guests and acknowledge them in a professional, friendly manner.
• Coordinate with other departments to enhance the check-in and arrival experience.
• Maintain high guest recognition and accurate check-in logs.
• Oversee bell desk operations, carts, bikes, and related equipment.
• Assist guests with the resort car program and provide directions.

Skills

Customer service

Communication skills

Telephone etiquette

Independence

Job description

Rancho Valencia Resort in Rancho Santa Fe, CA seeks a courteous Bell Attendant to welcome guests, assist with arrivals, and promote the resort experience. You will coordinate with Front Office and other departments to ensure a smooth check-in, and help guests enjoy the clubs, activities, and amenities.

Requirements include excellent English communication, a friendly, professional demeanor, and flexibility for shifts. Prior luxury hospitality experience is a plus.