Guest Experience Specialist – Front of House

Gotts Partners Lp; San Francisco (CA); On-site; USD 26,174 - 33,062; Full time

Job summary

Gotts Partners Lp is seeking a Front of House Associate to deliver exceptional guest service, greet guests warmly, take orders, and support lobby cleanliness. You will manage phone interactions, process payments, and ensure accurate guest orders while communicating effectively with the team.

Responsibilities include handling POS transactions, maintaining station cleanliness, and providing enthusiastic beverage and food service in line with Gott’s recipes. Availability for weekends is required.

Qualifications

• High School diploma or GED.
• Restaurant service background and experience.
• CA Food Handlers Certification required.
• Must wear close-toed, non-slip shoes.

Responsibilities

• Welcome guests in a warm and friendly manner both in the restaurant and on the phone.
• Provide information to guests about the menu’s food and beverage offerings.
• Incorporate selling techniques for food and beverage specials as well as other targeted promotions.
• Take accurate orders using the POS system and process credit card, gift card and cash payments.
• Handle and reconcile cash by managing receipts and cash transactions.
• Keep the station clean, organized and stock items necessary to execute the job.
• Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
• Build relationships with the guests as they dine at the restaurant.
• Communicate with staff and managers about guest needs; understand and follow Gott’s allergen policies and procedures.
• Deliver beverage and food orders to the guests with enthusiasm.
• Follow the restaurant Standard Operating Procedures.
• In a professional manner, greet and complete pick up for phone and online customer orders.
• Confirms the accuracy of the order prior to handing over to the delivery driver.
• Provide responsible and knowledgeable alcohol service where appropriate, check IDs for alcohol purchases and complete the necessary service training to know the rules of alcohol service.
• Following Gott’s recipes to make exceptional house beverages including, shakes, lemonades, and tea.
• Assist in Restaurant Upkeep
• Keep all areas clean and tidy – re Health and Safety Standards and always look presentable to the guest.
• Dish management.
• Assist with ensuring the cleanliness of sidewalks, trash areas, parking lots and restrooms.
• Perform opening and closing cashier, bar, and service areas.
• Ensure that the areas are left clean and presentable at the end of each shift.
• Assist fellow team members with additional job duties as business dictates and is required.
• Help fellow team members wherever necessary to maintain positive working relationships.
• Assist with side work including, but not limited to, cleaning, stocking, sauce, and food item portioning.
• Maintain cleanliness of work areas throughout the day by clearing, collecting, and returning food and beverage items to proper areas.
• Inspect cleanliness and presentation of all glassware.
• Clear tables in a timely and efficient manner.
• Properly sanitize all high-touch areas of the restaurant and inform management of all safety and/or sanitation hazards.

Skills

English communication

Fast-paced

Multitasking

Focus

Troubleshooting

Lifting 25 lbs

Weekend availability

Friendly demeanor

Verbal communication

Attention to detail

Education

High school diploma or GED

Job description

Gotts Partners Lp is seeking a Front of House Associate to deliver exceptional guest service, greet guests warmly, take orders, and support lobby cleanliness. You will manage phone interactions, process payments, and ensure accurate guest orders while communicating effectively with the team.

Responsibilities include handling POS transactions, maintaining station cleanliness, and providing enthusiastic beverage and food service in line with Gott’s recipes. Availability for weekends is required.