Front of House: Guest Services Specialist

Gott's; Walnut Creek (CA); Hybrid; USD 23,000 - 29,000; Full time

Job summary

Gott's Roadside Walnut Creek is seeking a Front of House Associate to warmly welcome guests, take orders, manage phone inquiries, and ensure accuracy of guest experiences at the counter and via the POS. You will deliver beverages and meals with a friendly, efficient attitude while maintaining clean workspaces.

You must have a high school diploma or GED, at least 6 months of customer service, CA Food Handlers Certification, and the ability to multitask in a fast-paced environment.

Qualifications

• High School diploma or GED required or equivalent.
• At least 6 months of customer service experience.
• CA Food Handlers Certification required.

Responsibilities

• Welcome guests in person and over the phone with a friendly demeanor.
• Take accurate orders using the POS system and process payments.
• Keep the lobby and station clean and organized; assist with side duties as needed.
• Provide accurate information about menu items and specials; enforce allergen policies.

Skills

Customer service

English communication

Multitasking

Attention to detail

Team player

Education

High School diploma or GED

CA Food Handlers Certification

Tools

POS system

Job description

Gott's Roadside Walnut Creek is seeking a Front of House Associate to warmly welcome guests, take orders, manage phone inquiries, and ensure accuracy of guest experiences at the counter and via the POS. You will deliver beverages and meals with a friendly, efficient attitude while maintaining clean workspaces.

You must have a high school diploma or GED, at least 6 months of customer service, CA Food Handlers Certification, and the ability to multitask in a fast-paced environment.