Guest Experience Specialist - Front Desk (Year-Round)

Witham Family Hotels; Ellsworth (ME); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Referral Bonus

Hotel stays & Spa perks

EAP

Job summary

Hampton Inn Ellsworth in Maine seeks a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and provide outstanding service. This full-time year-round role emphasizes friendly, detail-oriented hospitality and problem-solving to ensure a seamless guest experience.

Witham Family Hotels values caring for their team with benefits and growth opportunities, supporting guests with local recommendations, and maintaining a welcoming, secure environment for all visitors.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills and ability to learn hotel software systems.
• Flexible schedule including weekends and holidays.
• Previous hospitality or customer service experience preferred but not required.

Responsibilities

• Answer phone calls and respond to guest inquiries.
• Provide local recommendations and information about hotel amenities.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Follow all hotel policies and procedures, including safety and security standards.
• Excellent customer service and communication throughout the guest stay.

Skills

Customer service

Communication

Problem solving

Teamwork

Basic computer skills

Job description

Hampton Inn Ellsworth in Maine seeks a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and provide outstanding service. This full-time year-round role emphasizes friendly, detail-oriented hospitality and problem-solving to ensure a seamless guest experience.

Witham Family Hotels values caring for their team with benefits and growth opportunities, supporting guests with local recommendations, and maintaining a welcoming, secure environment for all visitors.