Evening Front Desk Agent — Guest Experience & Night Audit

Witham Family Hotels; Ellsworth (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance: Multiple plans, we/

Dental Insurance with End of Season/

Referral Bonus up to $1,000 per hire

Hotel stays and dining benefits

Life Insurance & AD&D: coverage start

Job summary

Witham Family Hotels in Ellsworth, ME is seeking a Front Desk Agent for a full-time, year-round role. You will welcome guests, handle check-in/check-out, and address inquiries with a friendly, detail-oriented approach.

The role emphasizes outstanding customer service, teamwork with housekeeping and management, and a supportive work culture recognized in Maine. Health, dental, life, and other benefits noted in the listing.

Qualifications

• Customer service experience preferred but not required.
• Ability to respond to guest inquiries with courtesy and accuracy.
• Strong communication and interpersonal skills.
• Basic computer skills and ability to learn hotel software.
• Willingness to work weekends and holidays.

Responsibilities

• Answer phone calls and respond to guest inquiries.
• Provide local recommendations and information about hotel amenities.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Follow all hotel policies and safety procedures.
• Deliver excellent customer service.

Skills

Customer service

Communication skills

Phone etiquette

Team collaboration

Computer skills

Flexibility

Hospitality experience

Tools

Hotel software systems

Job description

Witham Family Hotels in Ellsworth, ME is seeking a Front Desk Agent for a full-time, year-round role. You will welcome guests, handle check-in/check-out, and address inquiries with a friendly, detail-oriented approach.

The role emphasizes outstanding customer service, teamwork with housekeeping and management, and a supportive work culture recognized in Maine. Health, dental, life, and other benefits noted in the listing.