Front Desk/Receptionist - Full Time - Evenings

Witham Family Hotels; Ellsworth (ME); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Short-Term Disability

Referral Bonus

Hotel stays & Spa perks

EAP

Job summary

Hampton Inn Ellsworth in Maine seeks a Front Desk Agent to warmly welcome guests, handle check-ins/outs, and provide outstanding service. This full-time year-round role emphasizes friendly, detail-oriented hospitality and problem-solving to ensure a seamless guest experience.

Witham Family Hotels values caring for their team with benefits and growth opportunities, supporting guests with local recommendations, and maintaining a welcoming, secure environment for all visitors.

Qualifications

• Excellent customer service and communication skills.
• Basic computer skills and ability to learn hotel software systems.
• Flexible schedule including weekends and holidays.
• Previous hospitality or customer service experience preferred but not required.

Responsibilities

• Answer phone calls and respond to guest inquiries.
• Provide local recommendations and information about hotel amenities.
• Communicate effectively with housekeeping, maintenance, and management teams.
• Follow all hotel policies and procedures, including safety and security standards.
• Excellent customer service and communication throughout the guest stay.

Skills

Customer service

Communication

Problem solving

Teamwork

Basic computer skills

Job description

Join our team as a Front Desk Agent at the Hampton Inn Ellsworth! We're looking for a friendly, dependable, and detail-oriented Front Desk Agent to join our team at the Hampton Inn in Ellsworth, Maine. This full-time year round position and is ideal for someone who enjoys welcoming guests, solving problems, and providing outstanding customer service.

From check-in to check-out and everything in between, your friendly attitude and attention to detail will help create a seamless guest experience.

At Witham Family Hotels, we believe in taking care of our team so they can take care of our guests. Recognized as one of the Best Places to Work in Maine since 2022, we pride ourselves on fostering a workplace culture centered on kindness, respect, inclusion, empowerment, excellence, integrity, and family.

• Schedule: Full-time, year round
• Hours: 40 hours/week, including 2 night audit shifts and 3 evening shifts. Morning, evening, weekend, and holiday availability may required.
• Build valuable hospitality and customer service experience
• Be part of a well-respected company with strong local ties
• Enjoy the satisfaction of helping guests feel at home
• Health Insurance: Multiple Aetna Health plans, we pay 80% of the cost, including family options
• Dental Insurance: Our dental plan is amazing—it's a gem. End of Season Bonus
• In partnership with Irving and Dead River—save on heating oil and propane
• Earn points for branded swag
• Life Insurance & AD&D: We cover the first $10,000, with additional voluntary coverage available
• Short-Term Disability: Provided at no cost
• Referral Bonus: Up to $1,000 per new full-time employee you refer
• Hotel stays (our portfolio and selected New England Inns & Resorts), dining, and spa services
• Employee Assistance Program (EAP): Free and anonymous counseling services
• Employee Relief Fund: Financial support for unexpected situations, mostly funded by our awesome teammates
• Witham Family Hotels Gala: An annual event that recognizes YOU
• Community Giving: The Witham Family Hotels Charitable Fund has donated over a million dollars to local organizations

• Answer phone calls and respond to guest inquiries
• Provide local recommendations and information about hotel amenities
• Communicate effectively with housekeeping, maintenance, and management teams
• Follow all hotel policies and procedures, including safety and security standards
• Excellent customer service and communication skills
• Basic computer skills and ability to learn hotel software systems
• Flexible schedule, including availability on weekends and holidays
• Previous hospitality or customer service experience preferred but not required

If you're ready to bring your hospitality skills to a growing team in a supportive and scenic environment, be part of the Witham Family Hotels experience!